Innovations in the Tech World
10:32 pm in Computer Technology, Your CEO by piedpiper
Tech Talk
Joel T. Fagsao
Why did they not think of that? I was lining up at the ATM booth and observed as the security guard assisted an elderly woman verify if the money booth has something for her. Grandma cannot read and write and so she puts her full trust in letting the guard enter the PIN number and do the verification. I do not have any doubts on the trustworthiness of the guard as I have seen our senior citizens being assisted by the guards so many times already. The thing is, the guard could concentrate more on his primary duty-that of securing the bank if only all bank clients are able to transact alone without assistance. Alas technology makes it more difficult for the non techie to navigate complicated (to them) transactions that requires at least basic literacy skills. In India however, it is technology that adjusts to the limitations of their citizens. In some places in India, ATMs have been designed to accept bio metric scans as a replacement of the PIN. Instead of entering an ATM card and the PIN number-a press of the thumb on the ATM’s screen (touch screen) is all that is needed to authenticate the transaction. Then the whole week’s wages is spewed by the machine. Now why didn’t GSIS, Mega Link’s bright boys do that in the first place? That would have been service placed several notches higher. Read the rest of this entry →


