Author Archives: piedpiper
Xijen College Is Open for Investments Partnership in BPO
INVESTMENT PROJECT PROFILE
| PROJECT DETAILS | |
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Name of Project |
Investment in Business Process Outsourcing |
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Sector |
Services |
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Type of Business |
Private Tertiary Education |
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Major Product Lines |
Tech-Vocational Training Center for Call Center Agents, Computer Hardware and Maintenance Technicians, Secretarial and Bookkeeping Course and Tertiary Programs such as BS Entrepreneurship, BS Information Technology and BS (Teacher) Education |
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Start of Project |
Open Date |
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Brief Project Description |
Xijen College of Mountain Province, Inc. is a training service provider for the Business Process Outsourcing industry. For the past 4 years, the graduates of its Call Center Training Program (1 month training) have landed jobs at Sitel in Baguio City and other call centers in Pampanga and Manila. Xijen College of Mountain Province, Inc. is based in Bontoc, Mountain Province.
There is a peculiarity among the Bontoc born. Bontoc (and the rest of Mountain Province) had a history of not being under the influence of the Spanish culture. The arrival of American and European missionaries in 1906 was the closest encounter that their ancestors had with foreign influences. The missionaries opened mission schools so that English was the language of choice in lesson delivery. Through the years, a Bontoc born had a natural inclination to the English language such that he or she could easily distinguish a regional accent. The Bontoc born has a neutral accent (English language) so that they are easier to train for the call center industry.
Xijen College of Mountain Province is considering moving on from a human resource provider to any area in the Knowledge Based Industries-to include business process services such as voice, non voice, bookkeeping, data encoding, medical transcription, legal services and other IT and IT enabled services.
Xijen College of Mountain Province is open to partnerships with small and medium enterprises involved in similar industries. Xijen College shall provide the building, human resource development and other areas where its services are needed.
For some years, graduates of the call center training program had this one feedback. It was all about living expenses when they move to the cities. Some agents quit went back to school or moved on to other jobs. They would be happy to stay put in their hometown and work in a similar job (BPO) given the chance. Bontoc is ready to host at least a 15 to 25 seat BPO operation for a start.
Xijen College of Mountain Province, Inc. will provide for the rooms, staff complement, and computers in this undertaking. Options are all open for negotiation. The institution is also open for due diligence inspection. Initial information could be had at www.xijen.com.
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Estimated Investment Cost to date: |
Xijen College of Mountain Province, Inc. at present has an asset size of P20 million and has a staff complement of 14. |
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Type of Business |
Non stock-non-profit corporation. |
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Contact Person |
Joel T. Fagsao |
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Position |
Chairman of the Board |
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Name of Firm/Company |
Xijen College of Mountain Province, Inc. |
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E-mail: joelfagsaoatxijendotcom |
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Report prepared as of |
August 25, 2011 |
Assessment:
A Twenty four-electricity service is available in this college town of thirty thousand. Internet access is made possible by SMART Telecommunications Company. Mobile communications services is provided by SMART and GLOBE. The town of Bontoc has an employment rate of 66% (source: Bontoc Local Government Unit), majority are college graduates. The major employers are small business owners, the local and provincial government unit (mostly temporary hires) and café operators. The town has 150 bed capacity hospital, 3 pre-schools, 1 school for special kids, 1 public elementary school, 2 private elementary schools, 2 institutions of higher learning, 1 private high school and 1 public high school. The town is the center of commerce and trade and has a good highway system going to Baguio City (4 hours travel by private vehicle, 5 hours by public transportation). The town is also strategically located; it has also cemented roads leading to Region 2.
The town can support the lifestyle of expatriates who want it slow and are the outdoorsy types. Expatriates can also go for a visit to the town’s attractions such as Mainit Mineral Springs (three resorts are in operation), Maligcong Rice Terraces or join a monthly group expedition to the rain forests of Bontoc.
The town is thus ideally suited for creative pursuits considering its well educated but underemployed young population.
(K to 12) Tech-Vocational Curriculum in the Last 2 Years of High School?
Source : Good Practice in Technical and Vocational Education Training, Asian Development Bank 2009.
Vocational subjects are desirable on general education grounds, as part of a well-rounded education intended for everyone if they can be afforded and provided without detracting from efforts to improve quality in core subjects in the curriculum. But research has not borne out the labor market justification for such subjects. So far no study has shown that adding practical courses as a minor part of a student’s total curriculum (as much as one-third of the time) gives an advantage in finding work under severely depressed labor market conditions. Objections to the vocationalization of secondary education are as follows:
• Vocationalization is costly. Most vocationalization variants are more costly per student class period than mainstream general education subjects, primarily because of smaller classes and greater expense for facilities, equipment, and consumables. Unless a course can be taught to a full class of students (few can), operating costs will be more than twice those of non-laboratory academic subjects.
• Enrollment in some types of vocational courses is often strongly gender biased. The skills concerned are culturally identified with one gender only, for example domestic science and secretarial skills with girls, and industrial arts skills with boys.
• Vocationalization is hard to implement well. It requires specially trained instructors, preferably with actual work experience in the types of skills being taught. Teachers who have those qualifications are hard to recruit and retain. Vocationalization requires administratively complicated coordination of inputs.
• Finally, time spent on vocational skills training can detract from the teaching of basic academic skills, which are badly in need of improvement—also for labor market purposes.
For vocational skills development it is better to look to training centers that are specialized for such purposes, set up to respond to the labor market. Minor portions of a predominantly academic curriculum will not suffice.
Tidbits on Technical-Vocational Training No. 4
What the government should not do is to duplicate skills provision that is, or can be, provided efficiently by nongovernment training providers. Government should also avoid entering markets already served adequately by private training programs so as to avoid crowding them out. To the extent that nonpublic providers are available and more efficient, the government can maximize the production of skills by financing its training through them.- Source : Good Practice in Technical and Vocational Education Training, Asian Development Bank 2009.
Tidbits on Technical-Vocational Training No. 2
Types of Skills
Basic skills include literacy, numeracy, problem solving, communication, teamwork, and the ability to read and follow directions—in effect the prerequisites for “trainability.”
Occupational skills are broad skills in a family of occupations, e.g., carpenter, mechanic, information technology (IT) specialist.
Job-related skills are those required to perform a particular job, e.g., construction framing, valve grinding, web design.
Semiskilled workers are those who have undergone a short period of training for a trade or who have learned only a limited part of a trade.
Skilled workers are artisans, craftspeople, or journeymen who have acquired the full qualifications to perform a recognized trade or occupation.
Technicians have acquired both the general theoretical principles and relative practical understanding, or high level mastery of technique, in a technological field.
Source : Good Practice in Technical and Vocational Education Training, Asian Development Bank 2009.
Tidbits on Tech-Vocational Education No 1
“The vocational school fallacy (Foster 1965a): Changing from academic to vocational content in schools does not reduce unemployment (except for instructors). The same can be said for diversifying curricula at the secondary level to make graduates more “employable.”- Source : Good Practice in Technical and Vocational Education Training, Asian Development Bank 2009.
Moving Up the Value Chain
By Joel T. Fagsao
There will always come a period in the lifecycle of your enterprise where you have to take measures to move up or be left behind. Today’s business climate more challenging and there’s no room for those who are complacent. Decades ago, the business set-up had a very simple management structure. Back then, businesses only required the owner to operate it.
Today is another story. Current business models or today’s business set-up may become obsolete in a few more years. For example, If you are in the retail business, and you happen to be in a growing community, getting goods from suppliers, marking them up and selling to your customers may no longer be enough. At these times, you have to be more sensitive to the needs of your customers. You also have to learn to start adding value- customers are now more informed, have a wider range of choices and demand value for their money.
So what do we mean by value chain? A value chain involves several enterprises working together to satisfy the customer’s demand for a product or service. For example, in the informal mining industry sector, to bring the final product-gold to the market, several actors play the part. At the bottom of the chain is the miner who goes underground. Along the way, several other actors work including the truck driver, the supplier of chemicals or basic necessities to support the miner until the gold is extracted and brought to the middleman. If you are at the bottom of the chain, you tend to be doing the more difficult job. Of course, somebody else has to do it but now is the time to adapt strategies to expand one’s influence on a larger scale and not be content to stay on one component of the entire chain.
So what then are the ways? For one, the miner in the informal mining industry can invest in equipment and along that line, serve other fellow miner’s needs and eventually becoming the gold buyer.
In the education and training services sector, technical-vocational schools the looming implementation of the K to 12 policy (2 more years in high school) of the Aquino government is a warning bell. The scenario includes a possible year wherein technical vocational schools and colleges will not have freshmen students. The state colleges have no problem in this area because they are being supported by taxes. The private sector however faces uncertainties-but as always, in difficult times, the enterprising spirit prevails. The private education sector instead of sulking in a corner must face adversities head on and turn the situation instead into opportunities.

| “CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.”
A private technical vocational school that continues to offer the recommended required competencies based on the National Certification standards for computer technicians- could be stuck in the increasingly fast paced changes in the information technology industry. We now have things like cloud computing, security concerns on the integrity of data in our storage devices, networking beyond the traditional local area networks- all the new developments in the computer industry must be met with updated, upgraded training programs. Private technical schools must be given more freedom to chart their paths-all in the name of providing relevant and up to date training programs to prepare students for the demands of the workplace. At the current set-up, it is mandatory for students enrolled in technical-vocational schools to take up national certification exams. I have been advocating tech-vocational training in the field of Information Technology for the past twenty years and I long to see a time when the government liberalizes this sector and let the industry establish its own standards as dictated by real world demands for the entry level worker in the information technology sector. At this point, Xijen College of Mountain Province is working on plans to enhance the computer technician curriculum along the line of the CompTIA- in the next two years, I hope to see our students take the CompTIA certification examinations. After all, the CompTIA A+ certification is accredited by the International Organization for Standardization (ISO) and the American National Standards Institute (ANSI).Here’s to a better Philippines in 2012. Cheers!
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Tech Voc Education and the K to 12 Plan
I have been to Sadanga National High School, Poblacion, Sadanga last Friday, December 9, 2011, as guest speaker on the culminating activities of the celebration of Education Week. The theme: “Nurturing the Whole Child, Celebrating Milestones and Accentuating Achievements,” is just but fitting to the whole week activity. It was indeed a milestone for the school because it is the first time that the school celebrated Education Week-putting emphasis on the technical-vocational and entrepreneurial skills of the students. The school held an exhibit showcasing the products of the students in the categories- Agriculture, Information and Communications Technology, Woodworks and Food Processing. I was in awe at how the students could articulate on their business plans- one wanted a to set up a gasoline station along the main road from Sadanga to Kalinga. Another wanted to set up a canteen with nothing to serve but foods from organically grown produce. The students in Information Technology got to present their electronically created posters and their word processing skills. Boys joined the dish gardening competition and won the first prize. I got to taste the fruit pie and candied beans from the food processing department and it could rival the pastries we have in any other place.
The activity was a dream project of the principal, Mrs. Arleen G. Poyongan and put into fruition with the whole faculty members and students working together. Mr. Avelino K. Tangkawan took charge of the ICT exhibits and presentations- indeed it was a good connection. The ICT group took care of the labels of the produce from the food processing department. The projects of the students who were more inclined in woodworks were also part of the exhibit. The products were functional, practical –things you would not believe- a student could do.
Along the way home, I look back to the days when vocational skills were frowned upon by many. Now that the K-12 is in the offing, it seems that those in favor are harping about the inclusion of vocational training in the planned addition of two more years in high school. Nothing wrong with that, it’s high time we give tech vocation the attention it deserves. But then, this is just like transferring to the high school level two years of tech-vocational education which, already is being provided for the the hundreds of TESDA supervised private tech-vocational institutions.

There was theme writing everyday and the more it honed our writing skills. It was not all about having to teach in the local dialect for us to be able to comprehend but it was more about the teacher’s skill in teaching, in lesson delivery. My teacher in Grade One, Ms. Josephine Joven Dirige used a lot of visual aids, creative teaching techniques and lots of praises coupled with discipline. In time, school was really fun for me. Then we have emphasis on building good character. Character building was part of all the subjects and it did not have to be taken as a separate subject. Honesty, discipline, respect for elders and everything that a child should carry on as a characteristic of a better person were taken in either in the classroom or outside of the classroom. I learned so much from my classmates too, children of Bontoc Ili who made it a point to rush home after classes-to meet their parents, carry their heavy load as they come from a day’s work at the fields. Third is comprehension. In high school, I hated subjects where exams were always measured on your ability to memorize. I had poor memory and I did not like examinations that had a lot of fill in the blanks. But then I would thrive in a subject where exams required essays. Those are just a few of my thoughts on the K-12. I guess it is not adding more years but a matter of overhauling the entire system. Simplifying the curriculum and ensuring that we have the best teachers that we can possibly have. To have K-12 just because our engineers and other professionals are not recognized in other countries because of their lack of school residency (most of the countries of the world have 12 years of basic education; Singapore has 11) is another indication that we have given up hope that the best place for the Filipino professional to work is in the Philippines. We have to take a long hard look and not rush to implement K-12.
Art Classes at Xijen College
Australian artist Janet Eason will conduct an Adult Art Class for Bontoc to commence on November 20, 2011 and every Sundary thereafter. Ms. Eason, a certified art teacher, practicing artist will hold the ten Sunday sessions for those who want to gain a new perspective in life through art. The artist has successfully completed a similar adult art class in Sagada. Enrollment to the program will be handled by the Registrar’s office at Xijen College. Students age 18 and above will be accepted into the program. Kids and teenagers will not be considered at this particular point in time. Ms. Eason emphasized that students intending to enroll should complete the ten sessions of the program. For particulars, visit Ms. Janice at the Registrar’s office today. You can also know more about Ms. Janet Eason at her official site at www.janeteason.com.
Second Semester Enrollment
Enrollment for 2nd Semester 2011-2012: October 24 to November 5, 2011. (Holidays: October 31 to Nov 2 and Nov 7)
Classes start November 8, 2011
Official adding and dropping of subjects: November 8-12, 2011
Late enrollees for old students will be fined P50 per day.
As for NFE grades this 1st sem 2011-2012, you have until Nov 5 to complete.
Happy Halloween to all and hope to see you next semester.
Maura Mangay-at
College Registrar



